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Frequently Asked Questions

No. We do not process or collect any payments. All payments must be made directly to your official utility provider through their authorized payment channels.

No. We are an independent, third-party informational support service. We are not affiliated with, endorsed by, or officially connected to any utility providers.

We help you:

  • Understand your billing statements

  • Learn common billing terms

  • Navigate your utility provider’s official website

  • Stay organized with reminders and tips

  • Answer general questions about the billing process

No. Our support is strictly educational and informational. We do not offer financial, legal, or professional advice.

Yes. We only collect limited contact details you choose to share with us info@utilitybillguidance.com or (888) 388-8374 We do not collect or store sensitive financial information. For more details, please read our Privacy Policy

We assist with general questions and guidance about utility bills, including:

  • Electricity

  • Water

  • Gas

  • Internet

  • Trash collection

  • Other residential utility services

You can reach us by phone or email during business hours. Visit our Contact Us page for details. We’re here to help!

Please contact us for details about any applicable service fees. We will always be transparent about pricing before you agree to any assistance.

One of our support team members will respond to your inquiry, learn about your questions, and provide clear, step-by-step information. We never request payment details or attempt to collect funds on behalf of utility providers.

Disclaimer: Utility Bill Guidance is operated by Matrix Solutions and Services LLC. We are an independent informational support service and are not affiliated with any utility providers. All payments and official account management must be handled directly with your utility company.